Thank you for using Heavenly Club.
Terms and Conditions of Heavenly Club
These Terms and Conditions (hereinafter "Terms and Conditions") outline the terms under which clients are granted access to the websites, services, and applications of Heavenly Club (hereinafter "the Service"), of which Heavenly Club is the owner. The use of the Service grants the person using it the status of a client (hereinafter "the Client") and implies full acceptance of these Terms and Conditions. If the Client does not agree with all or part of these Terms and Conditions, they must refrain from installing and using the Service.
By accepting these Terms and Conditions, the Client declares:
That they have read, understood, and comprehended the contents herein.That they assume all obligations set forth.That they are of legal age and have the legal capacity to use the Service.Acceptance of these Terms and Conditions by Clients is a necessary and essential step before using the Service. The owner reserves the right to update and/or modify the Terms and Conditions at any time and for any reason at their sole discretion. The owner will notify about any material changes to the Terms and Conditions or any Service or other features of the Services. By accessing or using the Services after the owner has notified the Client about a modification or update, the Client agrees to be bound by the modified Terms and Conditions. If the modified Terms and Conditions are not acceptable to the Client, their sole option is to stop using the Services.
2. Scope of the Contract
These Terms and Conditions apply to the provision of services and the sale of all products by the owner through its website.
Orders will be delivered to Clients located in AMERICA, EUROPE, ASIA, or OCEANIA.
3. Exclusion of Clients
The owner reserves the right to prevent the use of the Service, whether temporarily or permanently, to any Client who infringes any of the rules established in these Terms and Conditions, the law, or morality.
At their discretion, the owner may also exclude Clients or even cease to provide the Service entirely or partially when deemed necessary to improve the Service's operation and/or the experience of other Clients.
4. Price
The applicable prices are those indicated on the website at the time of the order.
Prices are detailed for each item and include VAT (Value Added Tax). The cost of shipping is indicated to the Client in a breakdown at the time of placing the order.
5. Payment Methods
Payment will be made at the end of the purchase process and is a prerequisite for its completion. Payments cannot be made afterward. Deferred payment methods such as cash on delivery or transfer are not accepted. Accepted payment methods include Visa®, Mastercard®, American Express®, or Maestro credit cards. The choice of payment method is made during the purchase process on the corresponding screen. Payment providers or issuers may adopt anti-fraud measures that may lead to the rejection of certain operations. The owner is not responsible for the application of such security policies. Clients are advised not to provide card details via email, fax, or social media.
6. Delivery
The delivery period will be a maximum of 12 calendar days from the completion of the purchase. Orders will be delivered to the address provided by the Client.
Absence of Recipient
If delivery cannot be made due to the recipient's absence, the delivery agency will leave a notice and will attempt to contact the recipient by email. After two failed attempts, the Client must contact the delivery agency to proceed with the delivery.
7. Returns and Withdrawal
7.1 General Conditions
Return: Due to a defect, damage, receipt of an incorrect product, or other reasons not previously mentioned.Withdrawal: Originating from the Client's decision.The Client should note that:
For health and hygiene reasons, returns or withdrawals are not accepted for products that have been unsealed, except for defective or damaged products.Purchased products can only be returned or withdrawn through the same website.All products to be returned must be properly packaged. In the case of withdrawal, only the Client will be responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish the good condition of the goods. To exchange an item for another, the Client must proceed with withdrawal and make a new purchase.7.2 Returns
The Client has 14 calendar days from the receipt of the product(s) to make the return.
The Client must contact the owner via the following email address: cliente@heavenly-club.com, informing them of the reason for the return, and we will arrange to collect the product(s) from the delivery address provided.
The owner will refund the corresponding amount without undue delay, including standard shipping costs of the initial delivery, using the same payment method used for the purchase. However, we may withhold the refund until we have received the goods.
7.3 Right of Withdrawal
The Client has the right to withdraw from their purchase without needing to provide justification within 14 calendar days from the receipt of the order.
To exercise the right of withdrawal, it is necessary to notify the decision to withdraw from the contract to the owner via an unequivocal declaration by sending an email to cliente@heavenly-club.com.
The Client must send the products they wish to return at their own expense to the address mentioned above, including the purchase receipt received with the order confirmation. No returns will be accepted if postage is due.
The owner will refund the corresponding amount, including standard shipping costs of the initial delivery, using the same payment method used for the purchase. However, we may withhold the refund until we have received the goods.
8. Product Availability
If there are issues with supply or if products are out of stock, the Client will be immediately informed and a refund for the out-of-stock product(s) will be processed. The owner will refund the corresponding amount without undue delay and, in any case, within 14 calendar days. The refund will be made using the same payment method used for the purchase.
9. Product Warranty
The warranty offered is as established by Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, and Law 23/2003 of July 10, on Guarantees in the Sale of Consumer Goods. The owner will be responsible for non-conformities that appear within two years from delivery.
10. Customer Service
For any questions, suggestions, inquiries, or complaints, you may contact the owner through any of the following means:
Email: cliente@heavenly-club.com.The European Commission provides an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their complaints through this online dispute resolution platform.
11. Intellectual Property and Copyright
The Client acknowledges and agrees that all copyrights, trademarks, and other industrial and intellectual property rights related to materials or content provided as part of the website belong at all times to the owner or to those who granted us the license for their use. The Client may use such material only in the manner expressly authorized by us or those who granted us the license for use. This does not prevent the Client from using the website to the extent necessary to copy information about their order or contact details.
12. Limitation of Liability
The owner is exempt from any responsibility derived from:
Failures in the website due to force majeure, unforeseen events, or other causes not attributable to the owner.Technical and/or mechanical problems or viruses produced during Internet connection (whether through the owner's platform or third-party platforms), in computer systems (software and hardware), or in electronic documents and files stored in computer equipment.Access by minors to content included on the website, with responsibility falling on their parents or guardians to exercise appropriate control over the activity of their children or minors under their care.The truthfulness, updating, and legality of the content on pages suggested by the company or linked pages. The owner is exempt from all responsibility towards the Client regarding the legal conditions of use and the content of the different pages or platforms suggested or linked by the owner, with the Client being responsible for accepting or not accepting them.Communications, including references to the owner, that are not previously authorized by the owner. All communications related to actions or calls to participate in any event related to the brand will always be published on the official website.13. Force Majeure
The fulfillment by the owner of all or part of its obligations will be suspended in the event of an unforeseen event or force majeure that prevents or delays compliance. Such events include, but are not limited to, war, riots, insurrections, social disturbances, strikes of any nature, and supply problems not attributable to the owner. The owner will inform the Client of such unforeseen events or force majeure within seven days of their occurrence. If such suspension lasts more than fifteen days, the Client will have the option to cancel the ongoing order and a refund will be processed under the conditions provided.
14. Applicable Law
These Terms and Conditions and any other agreement through which we provide services will be governed by and interpreted in accordance with the laws of Spain.